Silver orders generally take 2 weeks, gold orders and any orders with Diamonds/gemstones set in can take up to 4 weeks. Please let me know if you require your order urgently.
You will recieve an email via PayPal with a tracking number once it's been posted.
Yes! There is an option in the checkout for international orders, simply click that and then click "recalculate". It is a flat rate of $15 worldwide.
All my postage charges are a flat rate, no matter how many items you order.
Yes! All stamping is included in the price. You will need to pay for return postage, but it will be sent back stamped and polished!
Yes! you will need to purchase the new charm on the website and tell me in the comments that it is for an existing pendant. Once I have received you pendant the new charm will be added. There is no extra charge for linking it on, and the whole pendant will be repolished for you.
Sterling silver can tarnish due to many factors including, chemicals (perfume, body wash, shampoo, chlorine etc..) or your own body chemistry. Using the supplied polishing cloth will help to prevent this.
Yes! Simply contact me with any design ideas you have and I can email a quote to you.
Please note that all purchases are final and a refund will not be given. If there is a problem with your order please contact us within 3 days of receiving your order.
Due to the custom nature of hand stamped pieces a refund cannot be granted unless there is a fault with the piece or a spelling mistake was made by us. Please ensure you check all details carefully when you submit your order. No refunds will be given if you simply change your mind.
If the merchandise is damaged during transit it is at our discretion to decide if a repair can be done.
We reserve the right to judge our own quality, and strive to provide you with hand stamped jewellery of a high quality.